Policies

Please select a topic below for more information

30-Day Money Back Guarantee

Privacy Policy

Return Policy

Shipping Policy

30 Day Money Back Guarantee

All products on this website carry a 30-day money back guarantee.

Top of Page

Privacy Policy

This Privacy Policy is written to inform you how we collect and use the personal information you provide to Myosource Kinetic Bands.

When you visit our website, you may provide us personal information you choose to disclose to be used as contact information.  This contact information is used solely as a way for our company and/or our affiliates to contact you.

Myosource Kinetic Bands only collects information needed to complete your order (e.g.: billing information, shipping information, phone number, email address, and payment information). The credit or debit card information you provide at checkout is not retained by us. We so not sell or make public any information on any of our customers or potential customers visiting our website.

We use Google Analytics to collect information on visitor interactions on our website so we can work to improve your shopping exerience. We may at times use Google Analytics remarketing. Because of our choice to use these programs, Google Analytics uses cookies to collect this data. Important: Google Analytics does not store any personal information about our website users. If you do not wish to have this data collected, Google Analytics provides a way for you to opt-out (see below).

Learn more about how Google Analytics uses cookies to measure user-interactions on websites
Learn how you can opt-out

If you have questions regarding our privacy policy, please contact Coach McQueen at Myosource Kinetic Bands by calling (toll-free) 1-877-561-0873 or email us or reach us by mail at Myosource Kinetic Bands, Attn: Customer Service, 10557 Widmer Rd, Lenexa, KS 66215.

Top of Page

Return Policy

If you are not completely satisfied for any reason with any product you purchase from Myosource Kinetic Bands, you may return it to us within 30 days for a full refund of the product purchase price, less shipping and handling. We strongly recommend that you pay for delivery confirmation when shipping it back to us.

We will replace any damaged parts within 30 days of purchase whether the damage occurs during shipping or product usage.

Return items should be sent to the following address:

Myosource Kinetic Bands
Attn: Returns
10557 Widmer Rd
Lenexa, Kansas 66215

Please provide the following information when returning your item(s):

Name of Purchaser

Date of Purchase

Order Confirmation Number

Email Address Used When Purchasing

All refunds will be credited to the method of payment used for the original purchase (please allow 3-5 business days from receipt of the returned item(s) for the credit to be issued). You will receive a confirmation email when the refund is complete. We cannot accept C.O.D. deliveries. 

Should you experience any difficulty or delay in returning a product and securing the proper refund, please contact us via our online Customer Service Live Chat or call our Customer Service Department (Toll-free) at 1-877-561-0873.

Top of Page

Shipping Policy

All orders are shipped same or next business day!*

Domestic Orders

Shipping fees are calculated by order total and begin at: $2.95 for domestic standard delivery (2-4 Business Days) and $7.95 for priority delivery (1-3 Business Days). Please use the shipping calculator in your cart to determine the exact shipping fee.

International Orders

International orders weighing less than 4 lbs are sent via First Class Mail International Package through the United States Postal Service (USPS) and generally arrive within 10-15 days (7-10 days for orders to Canada). However, it can take as long as 3-4 weeks for some locations. Orders weighing 4 lbs or more are sent via USPS Priority Mail International or USPS Priority Mail Express International. Orders shipped to Canada also have UPS Canada Standard as a delivery option.

***PLEASE NOTE: All orders shipped through USPS will be delivered by your local postal carrier. If your order has not arrived or shows a "delivered" status at usps.com, we suggest contacting your local post office or apartment complex office (if applicable) prior to calling. Packages are usually located at one of these locations. Please feel free to contact us if you have any questions.

Some international orders may be subject to duty taxes and/or import fees which are not included and are the responsibility of the recipient. These duty taxes and/or import fees are due at the time of delivery. Please check with your local customs office for details.

*Excludes USPS recognized holidays as well as any day that the post office closes early, such as Christmas Eve. Extreme weather conditions may also affect delivery and/or shipping times. Please visit usps.com for more information.

Top of Page