All products on this website carry a 30-day money back guarantee.
When you visit our website, you may provide us personal information you choose to disclose to be used as contact information. This contact information is used solely as a way for our company and/or our affiliates to contact you.
Myosource Kinetic Bands only collects information needed to complete your order (e.g.: billing information, shipping information, phone number, email address, and payment information). The credit or debit card information you provide at checkout is not retained by us. We so not sell or make public any information on any of our customers or potential customers visiting our website.
If you are not completely satisfied for any reason with any product you purchase from Myosource Kinetic Bands, you may return it to us within 30 days for a full refund of the product purchase price, less shipping and handling. We strongly recommend that you pay for delivery confirmation when shipping it back to us.
We will replace any damaged parts within 30 days of purchase whether the damage occurs during shipping or product usage.
Return items should be sent to the following address:
Myosource Kinetic Bands
Please provide the following information when returning your item(s):
Name of Purchaser
Should you experience any difficulty or delay in returning a product and securing the proper refund, please contact us via our online Customer Service Live Chat or call our Customer Service Department (Toll-free) at 1-877-561-0873.
All orders are shipped same or next business day!
Shipping fees begin at $5.50 for domestic orders sent via USPS Priority Mail and generally arrive in 2-3 business days anywhere in the Continental U.S. We also offer Express Mail shipping beginning at $14.95 (1-3 business days). Items which qualify for free shipping and weigh less than 13 oz. may be sent via USPS First Class Mail (2-4 business days) unless you choose Priority or Express Mail (applicable fees will apply).
International orders weighing less than 4 lbs are sent via First Class Mail International Package through the United States Postal Service (USPS) and generally arrive within 10-15 days (7-10 days for orders to Canada). However, it can take as long as 3-4 weeks for some locations. Orders weighing 4 lbs or more are sent via USPS Priority Mail International or USPS Priority Mail Express International. Orders shipped to Canada also have UPS Canada Standard as a delivery option.
***PLEASE NOTE: All orders shipped through USPS will be delivered by your local postal carrier. If your order has not arrived or shows a "delivered" status at usps.com, we suggest contacting your local post office or apartment complex office (if applicable) prior to calling. Packages are usually located at one of these locations. Please feel free to contact us if you have any questions.
Some international orders may be subject to duty taxes and/or import fees which are not included and are the responsibility of the recipient. These duty taxes and/or import fees are due at the time of delivery. Please check with your local customs office for details.